Making Customer Service Calls Less Painful

This idea hit me while navigating some sort of phone option choose-your-own-adventure thing:

Have an iPhone application that lets me select my options before calling, then hit a "call" button that goes straight to a human.

Want to go one better?

Allow the user to somehow let you know a favorite artist, perhaps when generating a support ID or upon calling, and generate a Pandora-esque playlist based on their preference as hold music.

And even one more. The best of all:

Have an iPhone application that lets me select my options, tells me an estimated wait time, and allows me to request someone call me when they're available.

These are the little things that make Cody Industries, Unincorporated the best intellectual property distribution organization currently sitting at 45.512013, 122.611064.